Clayton and Andy were awesome. Their suggestions and transparency helped us make the best yet economical choice for our house. We got hit unexpectedly with a broken water heater and the only options given over the phone went up almost to $5,000. We felt like we had no other choice.
Clayton and Andy came in person, looked at it and instead of trying to sell us the most expensive option which would have been best for them not so best for the customer, they openly discussed a more suitable option and yet an economical one for us. Thank you so much for the honest recommendations. That’s how you win a customer’s loyalty.
This Buffalo Grove, Illinois customer needed to replace a 1 year old 50 gallon Rheem natural gas water heater in their single family home. Since Buffalo Grove requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Andy Griffel is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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