Long pause between online request and call-back -- so called direct. Arrived next day. Install was highly efficient and very complete. Installer (Clayton / DRF) was extremely professional and very personable. Explained and then did all necessary steps from initial information to final clean-up. Overall -- (almost) excellent.
The ONLY downside to the overall experience was the EXPENSE!
This Schaumburg, Illinois customer needed to replace a 23 year old 40 gallon Mor-Flo natural gas water heater in their single family home. The existing water heater was located in the customer’s basement. Since Schaumburg requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Clayton Griffel is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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