"You were very helpful and explained things well. I admit I was a bit worried when the fire alarm went off, but that turned out ok!
As a suggestion for the company, it would be helpful to be told at the beginning that someone would be calling to finalize the payment. I was leary of being scammed when I received that call."
This Naperville, Illinois customer needed to replace a 11 year old 50 gallon Rheem natural gas water heater in their townhome. The existing water heater was located in the customer’s closet. Since Naperville requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Kevin Loden is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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