Tom and Dave were thorough and explained everything from the start. I ended up needing a short unit and they were able to have one delivered while they started removing the old unit. They found a gas leak and advised me to call Nicor, which I did. Tom called after their next job and asked if he could stop back to double check that he did indeed tighten a connection. That was so thoughtful! He could have just blown it off and waited to see if I called with a drip later. The heater and the pipes around it look so much better now. Thank you for a job well done. I have found my new favorite plumbing company and will highly recommend you to everyone!
This Westchester, Illinois customer needed to replace a 12 year old 40 gallon Rheem gas water heater in their single family home. The existing water heater was located in the customer’s basement. Since Westchester requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Tom R. is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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