Andy and Manny did their job. They were very knowledgeable and quick but they let the heater water spill on our white carpet while they were strapping it to be removed. They didn't have any tarp on the floor to protect the carpet. Perhaps it can be suggested that it can be provided for future customers? We are thankful though for the quick fix on our problem.
This Vernon Hills, Illinois customer needed to replace a 24 year old 40 gallon GE natural gas water heater in their townhome. The existing water heater was located in the customer’s closet. Since Vernon Hills requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Andy Griffel is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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