Very punctual, polite and knowledgeable. Provided very complete review of our new water heater at completion of install. During install my malfunctioning sump came up in conversation and I was offered Home Depot services for that as well (I’m happy it was not a high pressure pitch) but I took a pass this time. Overall great experience from the dispatcher to installers!
This Carpentersville, Illinois customer needed to replace a 10 year old 40 gallon Richmond natural gas water heater in their single family home. The existing water heater was located in the customer’s basement. Since Carpentersville requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Andy Griffel is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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