I am very happy with the water heater installation. I had a 75 gal Rheem installed. The first unit would not ignite, it was defective. They were able to get another water heater the next day. That model when unboxed had a dent on the top! So I rejected that. It was afternoon, Saturday and the plumber was still going to hook it up so I would have hot water until another unit could be found for a next week install. I told them no, I could go a couple of days w/o Hot water. I appreciated the intent, however. The 3rd unit that was delivered on Monday was fine and was hooked up in less than 30 mins and was working. I was very happy, and even though it took a few days, that was not their fault. The plumber, Clayton, was very friendly and explained its usage of it, and answered all my questions.
This Lombard, Illinois customer needed to replace a 30 year old 75 gallon Rheem natural gas water heater in their single family home. The existing water heater was located in the customer’s basement. Since Lombard requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Clayton Griffel is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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