FAQ About DRF Water Heating Solutions

Q: Who is DRF Water Solutions?

A: DRF Water Heating Solutions (drftps.com) is a licensed, bonded, and insured full-service plumbing company headquartered in Plainfield, Illinois. DRF specializes in water heating and plumbing solutions for residential, multi-family, commercial, and healthcare customers across select markets in the United States.

Q: What is DRF’s mission?

A: Our mission is to deliver tanked and tankless hot water heaters done right the first time while improving lives through reliable, energy-efficient water and plumbing services. We focus on the well-being of our team members, customers, and the communities we serve.

Q: How long has DRF been in business and what is your experience?

A: DRF has been providing professional plumbing and water heater installations for decades. We began our partnership with The Home Depot in 2008 and are now the exclusive water heater installation provider for over 200 Home Depot stores across multiple states. Years later, DRF began its partnership with Lowe’s across multiple states and climbing.

Q: Are DRF technicians licensed, insured, and background-checked?

A: Yes. Every technician is state-licensed where required, fully background-checked, drug-screened, and extensively trained. The company carries comprehensive insurance and holds all necessary certifications (including EPA Lead-Safe and plumbing/irrigation contractor licenses).

Q: Does DRF give back to the community?

A: Absolutely. A portion of every water heater sale supports Reclaim13, a nonprofit working to end the cycle of sexual exploitation of America’s youth. We also partner with local organizations, first responders, and utilities like Nicor Gas to support community initiatives and energy-saving programs.

Q: How many customers has DRF served?

A: We have improved the lives of over 664,533 customers and earned thousands of 5-star reviews across major platforms.

Q: What water heater services do you offer?

A: We provide same-day repair, replacement, and installation of both tanked water heaters and energy-efficient tankless water heaters for homes and businesses.

Q: Do you install and repair tankless water heaters?

A: Yes. Tankless (on-demand) water heaters are one of our specialties. Tankless water heaters provide endless hot water, use up to 34% less energy than tank models, and typically last 20+ years.

Q: What other residential plumbing services do you provide?

A: In addition to water heaters, we handle toilet installation/repair, faucet and sink work, garbage disposal replacement, sump and ejector pump installation, backflow testing, RPZ certification, Phynn valve installation, Solio Valve installation, and general plumbing repairs.

Q: Do you offer whole-home water filtration and purification?

A: Yes. We install and maintain advanced water filtration, water softening, and water purification systems to deliver safe, great-tasting drinking water throughout your home.

Q: What smart plumbing and irrigation services do you offer?

A: We install smart irrigation control systems, whole-home water security/leak detection devices, and other modern water-management solutions that save water and protect your property.

Q: Do you provide commercial and multi-family plumbing services?

A: Yes. We specialize in commercial boiler service, water-use audits, energy and water assessments, large-scale water heater replacements, and full plumbing maintenance for multi-family properties, apartments, condos, and commercial buildings.

Q: Which states and areas does DRF serve?

A: We currently serve select markets in Illinois, Indiana, Michigan, and Colorado, Ohio, Iowa, Connecticut, Kentucky, Montana, New Jersey, New York, Oregon, Pennsylvania, South Dakota, Washington, and Wisconsin, with a strong presence in the Chicago metro area, northern Illinois, and the Denver metro area.

Q: Do you provide service in the Denver/Colorado area?

A: Yes. We offer same-day water heater repair, installation, and replacement throughout Colorado, including Denver, Adams County, Douglas County, Larimer County (such as Loveland), and surrounding communities.

Q: How can I check if you serve my specific location?

A: Simply enter your ZIP code on our Service Areas page or call us at 866-928-8545. We’ll confirm coverage instantly.

Q: Do you offer same-day water heater service?

A: Yes! Same-day water heater installation, repair, and replacement.

Q: Is 24/7 emergency plumbing service available?

A: Absolutely. We provide 24/7 emergency service 365 days a year for water heaters and critical plumbing issues.

Q: How do I get a quote or schedule service?

A: Call 866-928-8545, fill out the contact form, or request an instant quote online at drftps.com. Most quotes are provided the same day.

Q: What is DRF’s price match policy?

A: DRF offers a 1-Year Best Value Price Guarantee. We will honor a lower competitor’s quote for identical products and services within one year of your purchase and provide an additional $25 gift card. Contact PriceMatch@DRFtps.com with the necessary details. Terms and conditions apply.

Q: How does a DRF water treatment system remove hardness?

A: DRF water treatment systems use a specialized process called ion exchange to remove hardness particles (calcium and magnesium) from your water.

Q: How much sodium will be in my DRF water?

A: A DRF water treatment system removes contaminants — including sodium — to the best possible capacity, resulting in significantly reduced sodium levels in your treated water.

Q: Will DRF correct pre-existing conditions when doing plumbing work in my home?

A: Pre-existing conditions are the responsibility of the property owner. DRF will identify them during the job but correcting them is typically handled separately.

Q: Can we talk with other properties that DRF has done work for?

A: Yes — we encourage references. Speaking with previous clients is one of the best ways to learn about the quality and reliability of our work.

Q: Why should I work with DRF on a Resource Conservation project?

A: DRF offers complete, customized commercial and multi-family Resource Conservation Solutions (RCS), including expert project management, utility rebate coordination, and proven energy/water-saving implementations.

Q: What makes DRF different from other plumbing companies?

A: We combine same-day service, licensed experts, energy-efficient solutions, strong warranties, competitive pricing, and a genuine commitment to customer satisfaction and community impact.

Q: What warranties and guarantees do you provide?

A: We stand behind our work with manufacturer warranties on equipment plus our own labor warranties (typically 1–5 years depending on the package). We also offer a price-match guarantee and focus on long-term reliability.

Q: Do you help with energy rebates and incentives?

A: Yes. We partner with utilities (including Nicor Gas) to help customers qualify for rebates on high-efficiency water heaters, tankless units, and water-saving upgrades.

Q: What do customers say about DRF?

A: Our customers consistently praise our fast response times, professional technicians, clean work, and honest recommendations. You can read thousands of reviews on our site and major platforms like Google, Angi, and HomeAdvisor.

Q: How can I contact DRF right now?

A: Call 866-928-8545 or leave a message on our Contact page for immediate assistance.