I had a new water heater installed recently and I was beyond impressed with every aspect of the customer service experience. From the very first phone call with the Home Depot appliance team, to their assistance with the decision-making process, to the communication with the DRF representative, to the actual installation performed by the very talented Jesse from DRF, it was all amazing. Everyone I interacted with was professional, kind, knowledgeable, organized, conscientious, and extremely helpful. I would highly recommend the Home Depot/DRF combo to anyone!
This Chicago, Illinois customer needed to replace a 12 year old 50 gallon State gas water heater in their apartment/condo/high rise. The existing water heater was located in the customer’s utility room. Since Chicago requires a safety inspection for this service, DRF assisted this customer in obtaining the required documents prior to the installation.
The DRF technician Jesse C. is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
Read feedback from 5789 satisfied customers on sites across the web.
