Excellent service! From beginning to end, the experience was positive. The agent who took my call was thorough and explained everything. The technicians Andy and Manny arrived on time, were polite, worked efficiently and explained what they were doing etc. Andy even fixed a leaky faucet for me as a favor! They cleaned the area afterward and even took away the big box for the new water heater for me so I wouldn’t have to mess with it. I didn’t even have to ask! Thank-you so much, guys. I highly recommend!
This Chicago, Illinois customer needed to replace a 14 year old 75 gallon A.O. Smith gas water heater in their apartment/condo/high rise. The existing water heater was located in the customer’s utility room.
The DRF technician Andy Griffel is a state licensed plumber. As part of the hassle-free water heater services offered by DRF, the technician addressed any required safety improvements to prevent any safety concerns to keep this family and home safe.
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